Privacy Policy
Arcstone Media Productions
Effective date: November 4, 2026
Arcstone Media Productions is a photography and video production business based in Mississauga, Ontario. This policy explains how we handle personal information when you visit our website, contact us, request a quote or submit a Facebook or Instagram enquiry form.
Information you provide
When you enquire about our services, we collect the information you choose to provide. This can include your name, email address, phone number, company name or website, services of interest, project description, location, timing and budget range. We also keep relevant correspondence about your enquiry or booking. A Meta enquiry may include the form or advertisement identifier and submission time.
Please do not include payment-card details, identification documents or other sensitive information in an enquiry form.
How we use your information
We use enquiry information to respond to you, understand your project, assess whether we can help, prepare a quote, arrange a call or shoot, and manage related correspondence. If you become a client, we use the information needed to deliver the agreed services, manage the booking and maintain appropriate business records.
We may use enquiry and booking records to understand how people find our services and assess advertising performance. Sending an enquiry does not confirm a booking.
News and updates
Submitting a quote enquiry does not automatically subscribe you to unrelated marketing. If you separately choose to receive news and updates, we may use your contact information for that purpose. You can withdraw that choice by using an unsubscribe option where provided or by contacting us.
Website and platform services
Our website is hosted on Squarespace. When you visit, the hosting platform may process technical information such as your IP address, browser and device information, pages visited and interactions needed to operate, secure and understand use of the website. Cookies and similar technologies may support these functions. Your browser settings can control or remove cookies, although blocking some cookies may affect website features.
For information about Squarespace's processing, see https://www.squarespace.com/privacy.
If you interact with our advertisements or submit information through Facebook or Instagram, Meta also processes information under its own policies. See https://www.facebook.com/privacy/policy/. This policy explains Arcstone's handling of the information we receive; it does not replace those platforms' policies.
Sharing and service providers
We use service providers for functions such as website hosting, email, enquiry management and delivery of agreed client services. We share information with them only as needed for those purposes. We may also disclose information when required by law or where necessary to protect legal rights.
Some service providers or contractors may process information outside Canada. Information processed in another country may be subject to that country's laws and lawful access requirements. We do not sell your personal information.
Retention and protection
We retain personal information for as long as reasonably needed for the purposes described in this policy, including responding to enquiries, managing client relationships and meeting applicable legal or recordkeeping obligations. When it is no longer needed, we delete it or remove identifying information, subject to those obligations.
We use reasonable safeguards appropriate to the information and limit access to people who need it for their work. No online transmission or storage system can be guaranteed completely secure.
Your choices and requests
You can contact us to request access to or correction of your personal information, ask us to stop enquiry follow-up, withdraw consent where applicable, or request deletion. Requests are subject to applicable legal and contractual restrictions and recordkeeping obligations. We may need to verify your identity before responding. If we cannot fulfil a request, we will explain why.
Choosing not to provide information needed to understand your project may limit our ability to prepare a quote or provide a requested service.
Contact us
Arshdeep, Privacy Contact
Arcstone Media Productions
Mississauga, Ontario, Canada
Email: arcstonemedia@gmail.com
Phone: 437-267-0729
For a privacy request, please use the email subject "Privacy request" and tell us how we can help. We will review your request or concern and respond.
Updates
We may update this policy when our practices change. The effective date at the top identifies the current version. If a new use or disclosure requires additional consent, we will seek it as applicable.